Frequently asked questions
WHEN DO I WORK?
I WOULD WORK 24/7 IF I COULD!
I TRY MY BEST TO REPLY TO ALL MESSAGES WITHIN 48 HOURS HOWEVER, PLEASE BEAR IN MIND I AM ON MY OWN AND THEREFORE REPLIES CAN TAKE UP TO 72 HOURS
CAN I CHANGE A PRODUCT
I CAN ONLY PROVIDE SO MANY OPTIONS ON THE PRODUCT PAGES.
IF AN OPTION ISN'T LISTED PLEASE CONTACT ME AND I WILL AIM TO HELP!
NB: IF COLOURS OR MATERIALS NEED TO BE ORDERED IN, THIS WILL DELAY YOUR ORDER
WHERE IS MY ORDER?
I AIM TO DISPATCH ALL ORERS WITHIN 1-4 DAYS HOWEVER SOME PRODUCTS DO TAKE LONGER, PLEASE SEE INDUVIDIAL PRODUCT PAGES FOR INFO.
YOU WILL RECIEVE A DISPATCH EMAIL ONCE YOUR ITEM HAS BEEN DISPATCHED.
ALL ORDERS ARE DISPATCHED WITH ROYAL MAIL AND SHOULD BE WITH YOU BETWEEN 1-4 WORKING DAYS.
*ROYAL MAIL WORKING DAYS DO NOT INCLUDE SATURDAYS & SUNDAYS*
ALL ITEMS ARE SENT TRACKED.
IF YOUR ITEM HAS NOT ARRIVED WITHIN 14 WORKING DAYS PLEASE CONTACT ME QUOTING YOUR ORDER NUMBER.
PLEASE BE AWARE DUE TO COVID-19 DELAYS ARE POSSIBLE.
WANT TO WORK WITH ME?
I LOVE TO COLLAB WITH OTHER BUSINESSES, BRANDS AND PEOPLE.
SO IF YOU HAVE SOME IDEAS YOU WANT TO THROW AROUND PLEASE CONTACT ME AND I WILL GET BACK TO YOU ASAP!
CAN I RETURN MY ITEM
UNFORTUNATELY, I DO NOT ALLOW REFUNDS OR EXCHANGES.
HOWEVER IF YOU BELIEVE YOUR ITEM IS DAMAGED OR INCORRECT PLEASE CONTACT ME WITHIN 24 HOURS OF DELIVERY AND I WILL ARRANGE A REPLACEMENT OR A REFUND IN AGREEMENT WITH YOURSELF.
NB: PLEASE PROVIDE PHOTOS AND YOUR ORDER NUMBER WHEN YOU CONTACT ME
