THE STORY OF

Frequently asked questions

WHEN DO I WORK?


I WOULD WORK 24/7 IF I COULD! I TRY MY BEST TO REPLY TO ALL MESSAGES WITHIN 48 HOURS HOWEVER, PLEASE BEAR IN MIND I AM ON MY OWN AND THEREFORE REPLIES CAN TAKE UP TO 72 HOURS




CAN I CHANGE A PRODUCT


I CAN ONLY PROVIDE SO MANY OPTIONS ON THE PRODUCT PAGES. IF AN OPTION ISN'T LISTED PLEASE CONTACT ME AND I WILL AIM TO HELP! NB: IF COLOURS OR MATERIALS NEED TO BE ORDERED IN, THIS WILL DELAY YOUR ORDER




WHERE IS MY ORDER?


I AIM TO DISPATCH ALL ORERS WITHIN 1-4 DAYS HOWEVER SOME PRODUCTS DO TAKE LONGER, PLEASE SEE INDUVIDIAL PRODUCT PAGES FOR INFO. YOU WILL RECIEVE A DISPATCH EMAIL ONCE YOUR ITEM HAS BEEN DISPATCHED. ALL ORDERS ARE DISPATCHED WITH ROYAL MAIL AND SHOULD BE WITH YOU BETWEEN 1-4 WORKING DAYS. *ROYAL MAIL WORKING DAYS DO NOT INCLUDE SATURDAYS & SUNDAYS* ALL ITEMS ARE SENT TRACKED. IF YOUR ITEM HAS NOT ARRIVED WITHIN 14 WORKING DAYS PLEASE CONTACT ME QUOTING YOUR ORDER NUMBER. PLEASE BE AWARE DUE TO COVID-19 DELAYS ARE POSSIBLE.




WANT TO WORK WITH ME?


I LOVE TO COLLAB WITH OTHER BUSINESSES, BRANDS AND PEOPLE. SO IF YOU HAVE SOME IDEAS YOU WANT TO THROW AROUND PLEASE CONTACT ME AND I WILL GET BACK TO YOU ASAP!




CAN I RETURN MY ITEM


UNFORTUNATELY, I DO NOT ALLOW REFUNDS OR EXCHANGES.

HOWEVER IF YOU BELIEVE YOUR ITEM IS DAMAGED OR INCORRECT PLEASE CONTACT ME WITHIN 24 HOURS OF DELIVERY AND I WILL ARRANGE A REPLACEMENT OR A REFUND IN AGREEMENT WITH YOURSELF.

NB: PLEASE PROVIDE PHOTOS AND YOUR ORDER NUMBER WHEN YOU CONTACT ME