Question 1

OUR WORKING HOURS

Accepted Answer

OUR 'OFFICE' HOURS ARE MON-FRI 9-5, WE TRY TO RESPOND TO ALL MESSAGES WITHIN 48 HOURS HOWEVER WE PLEASE ASK YOU TO ALLOW 72 HOURS BEFORE REACHING OUT AGAIN

Question 2

CAN I CHANGE A PRODUCT

Accepted Answer

WE CAN ONLY PROVIDE SO MANY OPTIONS ON THE PRODUCT PAGES.  IF AN OPTION ISN'T LISTED PLEASE CONTACT US AND WE WILL AIM TO HELP!  NB: IF COLOURS OR MATERIALS NEED TO BE ORDERED IN, THIS WILL DELAY YOUR ORDER

Question 3

CAN I RETURN MY ITEM

Accepted Answer

UNFORTUNATELY,  WE DO NOT ALLOW REFUNDS OR EXCHANGES.  HOWEVER IF YOU BELIEVE YOUR ITEM IS DAMAGED OR INCORRECT PLEASE CONTACT ME WITHIN 24 HOURS OF DELIVERY AND WE WILL COME TO A RESOLUTION. NB: PLEASE PROVIDE PHOTOS OF YOUR ORDER AND PACKAGING ALONG WITH  YOUR ORDER NUMBER WHEN YOU CONTACT US

Question 4

WHERE IS MY ORDER?

Accepted Answer

WE AIM TO DISPATCH ALL ORERS WITHIN 1-4 DAYS HOWEVER SOME PRODUCTS DO TAKE LONGER, PLEASE SEE INDUVIDIAL PRODUCT PAGES FOR INFO. (3D WALL PLAQUES ARE ON A 10 WORKING DAY TURN AROUND) YOU WILL RECIEVE A DISPATCH EMAIL ONCE YOUR ITEM HAS BEEN DISPATCHED. ALL ORDERS ARE DISPATCHED WITH ROYAL MAIL AND SHOULD BE WITH YOU BETWEEN 1-4 WORKING DAYS.   *ROYAL MAIL WORKING DAYS DO NOT INCLUDE SATURDAYS & SUNDAYS*  ALL ITEMS ARE SENT TRACKED. IF YOUR ITEM HAS NOT ARRIVED WITHIN 14 WORKING DAYS PLEASE CONTACT US QUOTING YOUR ORDER NUMBER. PLEASE BE AWARE DUE TO COVID-19 DELAYS ARE POSSIBLE.

Question 5

WANT TO WORK WITH ME?

Accepted Answer

WE LOVE TO COLLAB WITH OTHER BUSINESSES, BRANDS AND PEOPLE. SO IF YOU HAVE SOME IDEAS YOU WANT TO THROW AROUND PLEASE CONTACT ME AND I WILL GET BACK TO YOU ASAP!

Question 6

Accepted Answer

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FREE POSTAGE ON ALL ORDERS OVER £10

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