Frequently Asked Questions

When do we work?

We currently work Tuesday-Thursday 9-5 & Fridays 9-4

We aim to respond to all emails within 24hours however please allow up to 48 hours for a response.

 

What do we mean by "Processing orders"?

When we receive your order we have to create a bespoke file for your order to be personalised.

We do this by copying and pasting names or information provided by you into our programming, once this has taken place we send your oder to print where we then laser cut and etch each product. When we receive your order and payment conformation we allow a 1 hour slot for this to be cleared before we start the processing.

Please contact us if you are concerned about your oder or follow our page link to "My Order" for more information.

Wooden Products

All of our wooden products are made form FSC certified wood. As we use natural wood colours from our pictures will vary, for larger wooden Items such as table plans and welcome signs we suggest you keep these at a cool room temperature and flat until the big day to stop any bowing or warping! 

 

Met us at a fair?

Sometimes we take products with us to wedding fairs and christmas fairs which are currently not available on our website, please email us from the portal on our home page with the description of the product.

Have an idea?

We currently provide a bespoke serivce where we can work with you to provide your perfect product be it a special gift or for your special wedding day.

Seen a product you love and want to amend it?

We can only provide so many options for our products, if an option or colour you want is not available please contact us and we can sort this out for you! Unfortunately this could delay your oder by a few extra days if we have to order in special colours, however we will still aim to have your product with you as soon as possible. 

Sample Service

Currently for a selection of our wedding Bespoke products we offer a sample service, you will find this on the available products when selecting bespoke options from the drop down menus. Samples are £3 and can be personalised.

Not sure?

If you are ever unsure about something please email us!! We are always here to help, it doesn't matter how small, large or how many times you need to email us we will always reply as soon as we can. We will always have a solution for you and will work with you to create something special for you.

Discount codes?

  • All discount codes will expire after six months from the start date you are given.

  • Discount codes will not activate if the amount spent is under £20 ( does not include postage)

  • Only one discount code can be use at anyone time

If your code is not working please contact us!